Frequently Asked Questions
All your questions answered in one place at la89
From deposits to withdrawals, VIP cashback to account security — find detailed answers to all your questions about la89 right here.
Whenever a question comes to mind while using la89, this page is your first stop. Here you will find more than 20 questions and answers organised into five categories — deposit methods, VIP benefits, account security, login rules, and withdrawal details. Every answer is written in plain language so you can make decisions quickly. If you cannot find your question here, reach out via our 24/7 live chat.
Deposit Questions
la89 currently supports four mobile wallet deposit methods — bKash, Nagad, Rocket, and Upay. All methods are fully secure and processing typically completes within a few minutes. Choose whichever option is most convenient for you.
First, log in to your la89 account and go to the deposit section. Select bKash, enter the amount you want to deposit, and send the payment to the bKash number shown. After making the payment, save the transaction ID — you can share it with support if any issue arises. Your balance is usually updated within a few minutes.
Yes, Nagad is fully supported. The process is the same as bKash — select Nagad on the deposit page, enter the amount, and make the payment using the Nagad app or the *167# code. Deposits via Nagad are also typically reflected quickly.
The minimum deposit amount at la89 is ৳300 for every method. Whether you use bKash, Nagad, Rocket, or Upay, the limit is the same. Transactions below the minimum amount will not be processed, so make sure to meet this requirement when depositing.
Rocket is Dutch-Bangla Bank's mobile wallet service. However, it is not limited to bank account holders — anyone using the Rocket app or *322# can deposit at la89 via Rocket. The service is fully mobile-based and widely available across Bangladesh.
VIP & Cashback
la89 has five VIP levels in total — Bronze, Silver, Gold, Platinum, and Diamond. Each level has a different weekly cashback rate. The higher the level, the more benefits and priority service you receive.
The cashback rates by level are as follows: Bronze — up to 0.2%, Silver — up to 0.3%, Gold — up to 0.5%, Platinum — up to 0.6%, Diamond — up to 0.8%. Cashback is calculated on a weekly basis and is added directly to your balance.
The more regularly you play and stay active on la89, the faster you will advance to the next VIP level. Reaching each level depends on your overall activity. You can check your current standing and progress from your account dashboard.
In addition to weekly cashback, higher VIP level members receive priority customer service, early access to special promotional offers, and faster withdrawal processing. Higher tiers also come with dedicated VIP manager support — which is not available at lower levels.
Security & Privacy
The official la89 domain is la89.bar — only this address is trustworthy. If someone sends you a different domain (such as la89.xyz or la89-bd.com), it may be a phishing or fraudulent site. Always verify the URL in your browser's address bar and never log in by clicking links from unknown sources.
No la89 staff member will ever ask for your bKash / Nagad / Rocket PIN, OTP, or password. If anyone claiming to be support asks for this information, it is a scam. Your OTP is for your personal use only — sharing it can lead to money being stolen directly from your wallet. If you notice any suspicious activity, contact support immediately.
Change your password immediately and notify la89 support via 24/7 live chat or by emailing [email protected]. Also change the PIN on any linked mobile wallet. If possible, note down any details about the device or IP address from which the suspicious access occurred — the support team will be able to investigate quickly.
A strong password should be at least 8–12 characters long and ideally contain a mix of uppercase and lowercase letters, numbers, and special characters (such as @, #, !). Avoid easy passwords based on your date of birth, name, or patterns like "123456". Do not use this password on any other site and change it regularly.
Yes. The la89 platform uses SSL encryption technology, which keeps your login details, transaction information, and personal data secure. Your data is not sold to third parties — you can find full details in the privacy policy.
Account & Login
Click the "Forgot password?" option on the login page. Enter your registered mobile number or email and a verification code will be sent to you. Use the code to set a new password. If you have trouble, contact [email protected] directly — the support team will verify your identity and assist you.
No. According to la89's policy, only one account is allowed per person. Opening multiple accounts is strictly prohibited and risks having all accounts suspended and funds forfeited. Manage all your activity through a single account.
To register at la89, you must be at least 21 years old. During registration, provide your correct mobile number, date of birth, and personal details. Creating an account with incorrect or false information may cause problems with withdrawals later.
To update your personal information, contact la89 support directly — via live chat or by email at [email protected]. Some details may be required to verify your identity. For security reasons, the ability to change core information directly through the account portal is limited.
Usernames must generally be a combination of letters and numbers, and an already taken username cannot be used again. Passwords must be at least 8 characters long — mixing uppercase letters and numbers makes your account more secure. Detailed instructions are shown directly on the registration page.
Withdraw Money
Withdrawals from la89 are generally processed within 1 hour. Once your request is verified, the money is sent to your bKash, Nagad, Rocket, or Upay wallet. Occasional minor delays may occur due to server load, but this is not out of the ordinary.
The minimum withdrawal amount from la89 is ৳1,000. Requests for amounts below this will not be processed. Before withdrawing, make sure your balance is equal to or greater than this limit and that any applicable wagering conditions have been met.
A pending status means your request is currently under verification. It is usually completed within 1 hour. If it takes longer, contact us via live chat or at [email protected] with your transaction number — the support team will be able to provide a quick update.
Yes. la89's withdrawal service is available seven days a week, twenty-four hours a day. Whether it is nighttime, a public holiday, or a weekend — you can submit a withdrawal request at any time and it will be processed within the same timeframe.
To withdraw winnings from the welcome bonus, you must first meet the wagering requirement. The rule is — you must place bets totalling 15 times the bonus amount (example: ৳1,000 bonus × 15 = ৳15,000 in total bets). Once the condition is met, winnings earned from the bonus can be withdrawn directly.
Have more questions?
Our support team is with you around the clock — assistance is available in both Bengali and English.
24/7 Live Chat — directly on the site